Crafting seamless and intuitive digital experiences.

The challenge

Powerful features nobody could find

Support logs told the story: balance confusion, buried transfers, and a settings maze. Analytics showed users abandoning the three tasks the bank cared about most — paying bills, freezing cards and finding statements.

The approach

Three taps to anything

We mapped every core task, cut the information architecture from nine sections to four, and designed a bottom navigation that puts money movement one thumb away. A clickable prototype was tested with real customers twice before a line of production code changed.

Deliverables

What shipped

• Research synthesis and revised information architecture
• 120-screen design system in light and dark modes
• Tested prototype plus developer handoff pack