Designing user-focused and accessible interfaces.

MediCare’s patient portal served everyone from teenagers to 90-year-olds — but only worked well for the middle. We rebuilt it for every age and ability.

Hands typing on a laptop next to a stethoscope

The challenge

Healthcare can’t have a learning curve

Small text, low contrast and jargon-heavy labels meant older patients called the helpline for tasks the portal was supposed to solve. Missed appointments and unfilled prescriptions were the human cost of bad contrast ratios.

The approach

Accessible by default, elegant by design

We designed to WCAG AA as a floor, not a ceiling: 18px minimum type, plain-language labels tested with seniors, full keyboard flows and a high-contrast mode. Then real patients — aged 19 to 87 — tested every release candidate.

Deliverables

What shipped

Accessible portal redesign, WCAG AA verified
Plain-language content overhaul across 40+ screens
Component library with accessibility annotations

“My 84-year-old mother books her own appointments now. I did not think any redesign could do that — Quillmark proved me wrong.”

— Digital Director, MediCare Plus

Design for everyone, or design for no one.

Accessibility audits and inclusive redesigns for web and product.

Get Started

Designing user-focused and accessible interfaces.

Healthcare can’t have a learning curve

Accessible by default, elegant by design

What shipped

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Design for everyone, or design for no one.